Contact Support
Get in touch with your local support team. PEAK has offices on every continent with dedicated support agents and Field Service Engineers ready to help.
We are here to support you
Supporting laboratories throughout the world, PEAK's dedicated team of Field Service Engineers are fully trained and certified to service your PEAK Scientific gas generator.
With local on-site support and a 95% first time fix rate, our engineers are experts in keeping your lab gas flowing.
Downloads
Find product-specific brochures, datasheets, user manuals, installation guides or product discontinuations in our Downloads section.
On-site service and repairs
Our customers are at the heart of what we do and we are committed to their success. Should you need support for your generator, you can always contact us, be it for scheduling an on-site maintenance visit, receiving support for a breakdown, finding specific information for your product or a product user manual, installation guide or data sheet. PEAK Visual Support, which can be used through your mobile phone's video camera, is now available for instant support for faster diagnosis should you experience any issues.
You can use different ways to get in touch with us – contact your local support team or browse our FAQ section for a quick answer to your question. Don’t forget our live chat available 24/7, where one of PEAK's online agents will be happy to assist you.
PEAK Visual Support
Your laboratory gas supply is our priority and, with PEAK Visual Support, downtime can be reduced further than ever before. With remote technology we can also reduce unscheduled visits to your facility, reducing the risk of COVID contact transmissions and limiting disruption to your workflow.
With PEAK Visual Support, our technical teams can provide instant support for faster diagnosis by being able to see your generator remotely, using your mobile phone's video camera, in real time. With this technology you can have potential on-call resolution resulting in reduced downtime for your lab.
The PEAK Protected maintenance service has always been very good and the dedicated PEAK Service Engineer that visited our laboratory was very professional and helpful.Sharon Cheng
The University of Hong Kong, Hong Kong
Service Plans
With global on-site rapid response and engineers local to your lab, maximize your lab's productivity and protect your workflow with PEAK Scientific's range of service plans to suit all lab needs and budgets.