Typically, what is the focus of your LC-MS analysis, and what sort of applications do you undertake?
Our primary focus is on the analysis of unknown process impurities in Active Pharmaceutical Ingredients (APIs) and the characterization of impurities and standard compounds.
Which PEAK Scientific generators do you have in your laboratory, and what LC-MS instruments do they supply?
We are using the PEAK Scientific Infinity XE60 nitrogen gas generator in India, which supplies our Shimadzu LCMS Nexera 2020 instrument.
What prompted you to choose a PEAK generator for LC-MS, and how long have you been using it?
We chose a PEAK generator for LC-MS based on the recommendation from Shimadzu, and we have been using it since 2012.
What has been the key benefit of deploying PEAK generators for LC-MS compared to your previous gas supply solution?
The key benefit we have experienced is the significant reduction in maintenance requirements without compromising performance. The generators are virtually noise-free, and provide enhanced safety during operation.
How would you describe your purchasing experience with PEAK in terms of speed of response, ease of ordering, catering to your needs, and timing of delivery?
We received prompt replies to our inquiries. The timing of delivery was efficient, ensuring minimal disruption to our laboratory operations.
Have you ever had a site visit from a PEAK engineer in relation to your generator for LC-MS? If so, could you describe your experience with this support?
Yes, we have had site visits from PEAK engineers for periodic preventive maintenance. Additionally, we have also received great phone support whenever we required additional assistance.
Would you recommend PEAK Scientific generators to other laboratories? If so, what would be your main reason for the recommendation?
Absolutely, we would recommend PEAK Scientific generators to other laboratories. The main reason for our recommendation is the performance and reliability of their generators. Furthermore, PEAK's customer service has also been great, with prompt response times and technical support from knowledgeable engineers.