The National Cancer Centre Singapore has been using a Genius 3010 for their analysis for a number of years and describe their experience with [Peak Protected] after sales service.
Name: Ms. Kam Siok Yuen
Job Title: Research Officer
Company: The National Cancer Centre Singapore
The National Cancer Centre Singapore HQ
[Peak Protected] keeps National Cancer Centre in Singapore lab running
The National Cancer Centre in Singapore is a research and treatment facility for cancers which are most commonly found in those of Asian descent. With three main research divisions, Medical Sciences, Cellular and Molecular Research, and Clinical Trials and Epidemiological Sciences, the NCCS collaborates with several renowned international institutions when performing research projects including Stanford University, Cambridge University and Baylor College of Medicine.
Ms. Kam Siok Yuen, Research Officer at the NCSS has been using a Peak Scientific Genius 3010 for her research. The 30 series generators are developed for LC-MS applications with higher flow nitrogen requirements delivering a consistent source of laboratory grade nitrogen on-site and on demand, precisely what the NCSS required for their research.
We asked Ms. Kam Siok Yuen to describe her experience with her Peak Scientific generator and the [Peak Protected] plan she purchased alongside her generator.
Typically, what is the focus of your analysis – what sort of applications?
“The main focus of our analysis is targeted quantification of biomarkers in clinical samples.”
What Peak Scientific generators do you have in your laboratory and what instruments do they supply?
“Currently we have a Peak Genius 3010 nitrogen generator. This supplies nitrogen to our Agilent triple quadrupole instrument.”
After purchasing your gas generator, how do you rate the level of service and communication you received from our service [Peak Protected] team when setting up your service plan?
“The service support from Mr. Kelvin Kwan and Mr. Kelvin Toh was excellent. They were very helpful and knowledgeable.”
What made you invest in a [Peak Protected] service plan and what value has it brought to your lab?
“We invested in a [Peak Protected] plan because of the knowledgeable and committed support team members who are very prompt and responsive to our requests.”
How was your overall experience with the Peak Scientific service team in regards to planning and implementing the preventative maintenance check up on your generator?
“Our overall experience with the Peak Scientific service team was excellent.”
Would you recommend a Peak Scientific generator to other labs – and if so, what would be your main reason for the recommendation?
“Yes, I would recommend a Peak Scientific generator to other labs, because the instrument is reliable and the service support from the service team was excellent.”
The NCCS purchased additional cover for their generator in the form of a [Peak Protected] service plan to protect their investment. This ensures that, should an issue arise, downtime is kept to an absolute minimum.
With a [Peak Protected] plan the NCCS benefit from a guaranteed response time and all replacement parts, preventative maintenance parts and labour paid for as part of their plan. Despite never experiencing a breakdown Ms. Kam Siok Yuen has enjoyed the superior reliability of a Peak Scientific gas generator because it has been properly maintained with a [Peak Protected] Complete Plan, extending the product’s life.