We know exceptional customer experience is not just about what the product can do, but the quality of the people behind it. That's why everyone working for PEAK is a customer service champion.
We have over 700 dedicated colleagues behind every generator, each with an obsession for making sure your expectations of PEAK are exceeded, every single time.
Our sales teams come from many different backgrounds ranging from bioengineering to pharmaceuticals and organic chemistry. This cross-cutting industry knowledge ensures our teams are perfectly placed to advise on the ideal lab solution
PEAK has a global network of PEAK-trained Field Service Engineers who can be in your lab within 72 hours of any issue arising. With an impressive 95% first time fix rate, PEAK's engineers will be sure to keep your lab running day in day out.
Our expert support team have been trained to help get your lab up and running again with minimal downtime. PEAK 's technical support team are available on the phone, online, or even in your lab via our augmented reality tool Visual Support.
Excellent service from the manufacturer as well. What more can be said...excellent product reliability and excellent service makes for an excellent laboratory.Pam Rehner
The service support from PEAK Scientific is great. Ordering the service kits is easy and the parts are mostly in stock. We greatly appreciate the generator and service from PEAK.Jim Wang
Easy to deal with, easy install and rock solid performance. Built in menu is intuitive and easy to use, much better than legacy rival systems we also have.Ian Heald