Wipak, a UK packaging manufacturer, have been using a PEAK Precision Hydrogen generator to support their residual solvents analysis for the past year.
PEAK Scientific provides market leading gas solutions for every laboratory – whether you need to buy hydrogen gas for GC, nitrogen or zero air, PEAK has a gas solution for your instrument. Not only that, but we also offer world-class support with our [PEAK Protected] service plans, guaranteeing rapid response, local, on-site support, minimizing downtime in the unlikely event of a product issue.
The Wipak Group, one of PEAK Scientific’s customers, develops and manufactures packaging solutions for food products as well as medical instruments and devices. Peak has supplied a Precision Hydrogen generator to support their residual solvent analysis.
Name: Paul Capewell
Job: Technical Specialist
Company: Wipak UK
Country: United Kingdom, Europe
Typically what is the focus of your GC analysis - what sort of applications?
“Residual solvent analysis. Our applications are to detect any residual solvents left over from manufacturing.”
What PEAK Scientific generators do you have in your laboratory and what GC instruments do they supply?
“We have a Precision Hydrogen 100 generator.”
What prompted you to choose a PEAK generator and how long have you used them?
“There was a good price and a local support team. We've been running our generator for about a year.”
What has been the key benefit of deploying PEAK generators as opposed to your previous gas supply solution?
“Customer service has been marvellous!”
How would you describe your purchasing experience with PEAK in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?
“A+ all the way. Considering I was new to the business and didn't even know who to ask to place a purchase order Maureen took care of it all.”
Have you ever had a site visit from a PEAK engineer, if so, could you describe your experience of this support?
“Not yet.”
Would you recommend PEAK Scientific generators to other laboratories - and if so, what would be your main reason for the recommendation?
“Yes.”
Wipak, specialists in food packaging, are one of PEAK's many happy customers who have installed a Precision hydrogen generator in their lab. According to Paul, the main reasons Wipak had chosen Peak to support their GC for residual solvent analysis were the great customer service, good price and the local support PEAK provides. Customer satisfaction is PEAK's top priority and this shows in the number of user stories from pleased customers around the globe.
Choosing to buy hydrogen gas for GC from PEAK is also a cost effective solution for any lab, providing a long term fixed-cost investment and eliminating the risks of rising cylinder and helium prices. Moreover, PEAK offers its customers a range of maintenance plans allowing them to choose the one that suits their needs best and safeguard their lab, guaranteeing peace of mind and long, hassle-free life for their generator.
With Precision hydrogen Wipak's lab have also got the benefit of increased safety as a hydrogen generator stores only a minimal amount of hydrogen and it has a number of safety features that cylinders don’t (e.g. automatic cell shutdown at high pressure, internal leak check on start up, minimal stored volume of gas & external leak detection). In comparison, cylinders contain hydrogen under high pressure and any damage to them can quickly pose a great risk to the safety of lab staff. Cylinders can also easily lead to injuries when moving them as they are large and cumbersome.
Another great benefit that a PEAK hydrogen generator has allowed Wipak over cylinders is convenience – no moving, changing or monitoring is required as hydrogen is supplied on demand, at the push of a button. Hydrogen generators are also a stackable and space saving solution allowing flexibility in the laboratory due to the Precision Series’ small laboratory footprint, Precision also offers a future-proof solution, Wipak have the option to stack other Precision generators to expand capacity or to add nitrogen or zero air models, all within the same footprint.
The Precision H2 generators provide continuous and consistent source of high purity hydrogen and give customers peace of mind that they won’t run out before the end of their analysis. PEAK's hydrogen gas generators come in two models depending on the laboratory’s needs – standard, offering detector gas only, and trace, supplying both detector and carrier gas.
PEAK pride themselves on the unrivalled customer service they provide to customers and Wipak have been no exception. During and follow the purchase of the Precision Hydrogen generator the company have benefited from excellent customer service, good price and local support on top of added safety in their lab, all in a compact space-saving form.
About PEAK
PEAK Scientific provides market leading gas solutions for every laboratory – whether you need to buy hydrogen gas for GC, nitrogen or zero air PEAK has a gas solution for your instrument. Not only that, but we also offer world-class support with our [PEAK Protected] service plans, guaranteeing rapid response local on-site support, minimizing downtime in the unlikely event of a product issue.
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