User story questions

Thank you for using Peak Scientific's products/services. By filling in the form below you can share your experience with your Peak product/service with us - your feedback will assist us to continue delivering a high level of service and quality products for our customers.

Please select the type that applies to you

Peak Protected

1. Typically, what is the focus of your analysis – what sort of applications?:

2. What instruments do your Peak gas generators supply?:

3. What has been the key benefit of deploying Peak generators as opposed to your previous gas supply solution?:

4. After purchasing your gas generator, how do you rate the level of service and communication you received from our service [Peak Protected] team when setting up your service plan?:

5. What made you invest in a [Peak Protected] service plan and what value has it brought to your lab?:

6. Have you ever experienced a technical fault and had to have a visit from a Peak Field Service Engineer? If yes what was the reason and describe your experience of this service?:

7. How was your overall experience with the Peak Scientific service team in regards to planning and implementing the preventative maintenance check up on your generator?:

8. Would you recommend a [Peak Protected] gas generator service plans to other labs – and if so, what would be your main reason for the recommendation?:

GC \ GC-MS

1. Typically what is the focus of your GC analysis - what sort of applications?:

2. What Peak Scientific generators do you have in your laboratory and what GC instruments do they supply?:

3. Is your generator used for carrier gas, detector gas or both?:

4. Are you using a GC method(s) for your analysis? If yes, which method(s)?:

5. What prompted you to choose a Peak generator for GC and how long have you used it?:

6. What has been the key benefit of deploying Peak generators for GC as opposed to your previous gas supply solution?:

7. How would you describe your Peak generator purchasing experience in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?:

8. Have you ever had a site visit from a Peak engineer in relation to your generator for GC, if so, could you describe your experience of this support?:

9. Would you recommend Peak Scientific generators to other laboratories? If yes, what would be your main reason for the recommendation?:

Other

1. Typically what is the focus of your analysis - what sort of applications?:

2. What Peak Scientific generators do you have in your laboratory and what instruments do they supply?:

5. What prompted you to choose a Peak generator for your lab and how long have you used it?:

6. What has been the key benefit of deploying Peak generators as opposed to your previous gas supply solution?:

7. How would you describe your Peak generator purchasing experience in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?:

8. Have you ever had a site visit from a Peak engineer in relation to your generator, if so, could you describe your experience of this support?:

9. Would you recommend Peak Scientific generators to other laboratories? If yes, what would be your main reason for the recommendation?:

Horizen 24

1. Typically what is the focus of your LC-MS analysis - what sort of applications?

2. What LC-MS instrument make and model does your Horizen 24 supply?

3. What are the top 3 benefits Horizen 24 brings to your lab?

4. What has been the key advantage of deploying Horizen 24 as opposed to your previous gas supply solution?

5. Please describe Horizen 24's size in comparison with other gas supplies you have used. For example cylinders, bulk gas or other generators.

6. Please describe what impact Horizen 24 has had on your lab's energy and air conditioning use.

7. Please describe what impact Horizen 24 has, or will have, on your lab's carbon footprint. Consider other forms of gas supply in your answer, for example, deliveries of cylinders and Horizen's energy consumption.

8. Do you have any other PEAK gas generator models in your lab? Please detail which models.

9. Have you ever had a site visit from a PEAK engineer in relation to any of your generators, if so, could you describe your experience of this support?

10. Would you recommend PEAK Scientific generators to other laboratories - and if so, what would be your main reason for the recommendation?

LC-MS

1. Typically what is the focus of your LC-MS analysis - what sort of applications?:

2. What Peak Scientific generators do you have in your laboratory and what LC-MS instruments do they supply?:

3. What prompted you to choose a Peak generator for LC-MS and how long have you used it?:

4. What has been the key benefit of deploying Peak generators for LC-MS as opposed to your previous gas supply solution?:

5. How would you describe your purchasing experience with Peak in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?:

6. Have you ever had a site visit from a Peak engineer in relation to your generator for LC-MS, if so, could you describe your experience of this support?:

7. Would you recommend Peak Scientific generators to other laboratories - and if so, what would be your main reason for the recommendation?:

Precision SL

1. Typically what is the focus of your GC analysis?:

2. What Peak Scientific generators do you have in your laboratory and what instrument(s) do they supply?:

3. Can you explain the safety benefits Precision SL has brought to your lab?:

4. How has Precision SL's compact size impacted your laboratory footprint?:

5. What prompted you to choose a Peak Precision SL hydrogen generator for your analysis?:

6. What has been the key benefit of deploying Peak's Precision SL for your analysis as opposed to your previous gas supply solution?:

7. How would you describe your Peak generator purchasing experience in terms of speed of response, ease of ordering, catering for your needs and timing of delivery? :

8. Have you ever had a site visit from a Peak service engineer in relation to your generator for GC, if so, could you describe your experience of this support?:

9. Would you recommend Peak Scientific generators to other laboratories? If yes, what would be your main reason for recommendation?:

CVD

1. What instruments do your PEAK gas generators supply?

2. What has been the key benefit of deploying PEAK generators as opposed to your previous gas supply solution?

3. How has the use of a PEAK Hydrogen generator improved your productivity?

4. What prompted you to choose a PEAK Hydrogen Trace?

6. How would you describe your PEAK generator purchasing experience in terms of speed of response, ease of ordering, catering for your needs and timing of delivery

7. Have you ever had a site visit from a PEAK service engineer in relation to your generator for CVD, if so, could you describe your experience of this support?

8. Would you recommend PEAK Scientific generators to other laboratories? If yes, what would be your main reason for recommendation?

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User story questions

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