ININ pick PEAK for their nitrogen gas supply

The National Institute for Nuclear Research (ININ) is a decentralized public body of the federal government, whose objective is to carry out research and technological development in the field of nuclear science and technology as well as promoting the peaceful uses of energy.

It has a multidisciplinary community of more than 700 people dedicated to research, technological development and innovation in nuclear sciences and technologies with work being carried out in the fields of energy, health, environment, industry and radiological protection.

We spoke to Nancy Lara Almazán, a Researcher at the National Institute for Nuclear Research to get her thoughts on her PEAK Scientific nitrogen gas generator in Mexico.

Typically what is the focus of your LC-MS analysis - what sort of applications?

Analysis of peptides precursors of radiopharmaceutical products

What PEAK Scientific generators do you have in your laboratory and what LC-MS instruments do they supply?

We have a PEAK Genius NM32LA nitrogen generator which supplies our Waters ACQUITY UPLC H-Class.

What prompted you to choose a PEAK generator for LC-MS and how long have you used it?

Waters recommended the use of a PEAK generator for their QDa detector. We’ve been using the PEAK generator for 8 years

What has been the key benefit of deploying PEAK generators for LC-MS as opposed to your previous gas supply solution?

We have only used the PEAK generator and we’ve never had any problems with the gas supply, it is stable piece of equipment.

How would you describe your purchasing experience with PEAK in terms of speed of response, ease of ordering, catering for your needs and timing of delivery?

The response and the attention by the team at PEAK have always been really good, they always provide quick and precise responses.

Have you ever had a site visit from a PEAK engineer in relation to your generator for LC-MS, if so, could you describe your experience of this support?

We have had visits from PEAK engineers to provide a preventive maintenance service. The PEAK engineers are very professional and they do an impeccable job - the equipment is working perfectly.

Nitrogen generator manufacturers for over 25 years

PEAK Scientific have been manufacturing gas generators for laboratory applications for over 25 years with the NM32LA being our flagship generator. The NM32LA is in thousands of labs around the world and still working reliably to this day. This is testament to the robust design and engineering within the generator that we are so proud of at PEAK.

PEAK Scientific's Genius XE 35 nitrogen generator

The robustness and reliability that you find in the Genius NM32LA has continued throughout all of our subsequent products, including the NM32LA’s successor, the Genius XE.

We don’t simply offer reliable, high-quality products, we also offer exceptional after-sales support.

We've got your gas generator covered

Every PEAK generator comes with at least a 12-month comprehensive warranty and we have a range of service contracts which help you to maintain your generator and have the peace of mind that you have PEAK at your disposal should any faults occur in your generator.

While the service contracts allow you to have a PEAK-certified Field Service Engineer come out to your laboratory, they also offer a host of other benefits including our newest addition to our Support package, Visual Support.

With the introduction of Visual Support, we are able to maximize uptime in labs across the world even more. When a lab has an issue with their generator they can contact our support team who will be able to diagnose and walk them through how to rectify the problem. This is all made possible with the use of our Augmented Reality which allows us to see inside your generator and talk you through the issue and the solution to the problem.

If we are unable to rectify the issue on the call, our Field Service Engineer will be able to attend your lab with all this information which will reduce the amount of time they have to be on site disrupting your workflow as they will not need to diagnose the issue themselves, they will simply need to carry out the corrective work to get your lab up and running again.

Nancy at ININ has benefited from a PEAK gas generator and the professional service that comes with a purchase of a PEAK generator. With a range of generators suitable for Waters instruments, as well as many other leading instrument manufacturers, there is sure to be a solution and service option that is perfect for your lab. Helping you supply your instruments for years to come.